India Post 2.0: Massive Tech Push to Power Last-Mile Delivery Across Bharat

 Dr. Pemmasani Chandra Sekhar, Union Minister of State for Communications and Rural Development, on Tuesday, chaired a high-level review of the Mail Operations, Parcel Operations, and Business Strategy divisions of the Department of Posts.

The strategic review is part of a broader reform agenda of the Government of India, under the capable leadership of Prime Minister Shri Narendra Modi and Shri Jyotiraditya M. Scindia, Union Minister of Communications and Minister for the Development of the North Eastern Region (DONER). This initiative aims to reposition India Post as a technology-driven, citizen-centric logistics and e-commerce enabler.

The Honourable Minister noted that this transformation is not merely a modernisation effort but a fundamental reimagining of India Post’s role in a rapidly evolving digital economy. “India Post’s unmatched physical footprint must now be complemented by cutting-edge digital capabilities. This transformation is about scale, speed, and service for every Indian—from the remotest village to the busiest metropolitan area,” he said.

India Post is currently undergoing a comprehensive, technology-driven transformation under the IT 2.0 framework. This initiative is part of a strategic roadmap aimed at positioning India Post as a strong competitor in the logistics industry, especially in the rapidly expanding e-commerce parcel delivery sector.

During the review, the Minister was informed about the upgrades designed to introduce real-time track and trace capabilities, customised services for bulk customers, electronic proof of delivery, OTP-based authentication, digital payments, and open API integration.

“These enhancements must enable India Post to offer seamless, end-to-end logistics services comparable to those of leading market players,” said Dr. Pemmasani while addressing the briefing. The Minister also called for the reinvention of India’s oldest delivery service to meet the demands of a new era by leveraging technology-enabled services.

Officials have informed the Minister that more than 86,000 post offices are currently using the new application. By August 4, 2025, the entire network of approximately 165,000 post offices will have migrated to the new platform.

In line with industry best practices, the Department has introduced centralized delivery for all categories of mail and parcels by setting up dedicated Delivery Centres that consolidate the service areas of existing post offices. These Delivery Centres will enable the Department to offer flexible delivery services, including Sunday and holiday deliveries, as well as morning and evening delivery options. A total of 344 Delivery Centres have been launched nationwide during Phase 1.