Amit Shah reviews National Cyber Crime Helpline 1930 and directs to make it better

Amit Shah reviewed the National Cyber Crime Helpline 1930 at a high-level meeting in New Delhi and directed officials to make the system even better. The meeting also reviewed various citizen-centric mechanism established to provide immediate relief to citizens from cyber crimes, especially cyber financial frauds.

Union Home Minister said that the National Cyber Crime Helpline 1930 has emerged as an important platform for enabling citizens to register complaints related to cyber crimes, in a simple and prompt manner, especially financial cyber frauds. He emphasized that every citizen seeking assistance through the helpline should receive timely support and that no complaint should remain unattended or pending.

Shri Amit Shah directed that the 1930 Helpline system to be comprehensively modernized and upgraded through the adoption of advanced technologies, including Artificial Intelligence (AI), to further improve its efficiency, response capabilities and service delivery. He said that the upgraded system should facilitate faster complaint registration, intelligent call routing and effective management of citizen grievances.

Union Home Minister and Minister of Cooperation said that the Modi Government is committed to building a secure, technology-driven and citizen-centric cyber crime prevention and response mechanism. He directed that the 1930 Call Centres operating across States and Union Territories should be further strengthened in terms of technology and infrastructure. The Ministry of Home Affairs will provide the necessary support for hardware and technological upgrades, while States and Union Territories will be requested to ensure adequate manpower at these centres to facilitate the timely disposal of complaints.